Terms & Conditions

Last updated: 8 October 2026

These Terms & Conditions apply to your use of this website and to transportation services provided by Intracity Venki Travels, operated by Intracity Venki Tours & Services LLP (“we”, “us”, “our”). By using this website or booking our services, you agree to these terms.

Where you have a separate written agreement with us (for example, a corporate or school transportation contract), that agreement applies and prevails over these terms where they differ.

1. Using this website

The content on this website is for general information about our services. We try to keep it accurate and up to date, but it may change without notice.
You agree to provide true and complete information in our forms and not to misuse the website, for example by sending spam or attempting to access restricted areas.
Photos and videos on this website show our vehicles, team and operations, or are representative images. Actual vehicles may vary by availability.

2. Enquiries, quotes and bookings

Submitting a form on this website is an enquiry. It does not confirm a booking.
A booking is confirmed only when our team confirms the vehicle, schedule and price with you by phone, email, SMS or WhatsApp, or when a written agreement is signed.
Quotes are based on the details you provide, such as vehicle type, route, distance, duration, timings and number of passengers. If these details change, the price may change.
Please share accurate pickup and drop addresses, timings, passenger numbers and contact details. We are not responsible for delays caused by incorrect or incomplete information.

3. Pricing and payments

Prices are as stated in your quote, invoice or agreement. Regular transportation may be billed on a trip basis or a head-count basis, as agreed.
Unless your quote says they are included, tolls, parking fees, state entry taxes and permits, and driver allowances for night or outstation duty are charged extra at actual or as agreed.
Waiting time beyond the agreed time, extra distance, extra hours and route changes requested during a trip may be charged as stated in your quote or agreement.
Applicable taxes (such as GST) are charged as per law.
Payments are due as stated in your quote, invoice or agreement. We may ask for an advance for outstation trips, ad-hoc requirements or large bookings.

4. Changes and cancellations

Please inform us of any change or cancellation as early as possible by phone or WhatsApp on +91 99165 15672.
Cancellation charges, if any, depend on the type of booking and how close to the trip time it is cancelled, and are as stated in your quote or agreement.
If we need to change a vehicle or driver, we will inform you and provide a suitable alternative wherever possible.

5. Travel rules for passengers

Passengers must wear seat belts where provided and follow the driver’s safety instructions.
Smoking, alcohol, illegal substances and carrying dangerous or illegal items in our vehicles are not allowed.
Passengers must not ask the driver to break traffic rules, overspeed or carry more passengers than the vehicle’s permitted capacity.
Abusive behaviour towards drivers or staff is not acceptable. We may refuse or stop a trip in such cases.
Damage to a vehicle caused by a passenger’s misuse may be charged at actual repair cost.
Luggage should be within the vehicle’s capacity and shared at the time of booking.
Please be ready at the pickup point on time. Delays at pickup may lead to waiting charges or affect other passengers on shared routes.

6. Personal belongings

Passengers are responsible for their own belongings. If something is left in one of our vehicles, contact us as soon as possible and we will try to help, but we cannot be responsible for lost items.

7. Delays and events outside our control

We plan trips to be on time, but we are not responsible for delays or cancellations caused by events outside our reasonable control, such as traffic, road closures, accidents, weather, strikes or bandhs, government restrictions, vehicle breakdowns despite regular maintenance, or flight delays. In such cases we will do our best to inform you and arrange an alternative.

8. Liability

All our vehicles are insured for passengers as required by law. Claims for injury or damage arising from a trip are handled under the vehicle’s insurance policy and applicable law.
To the extent permitted by law, we are not liable for indirect losses, such as missed flights, meetings or business opportunities, arising from delays.
Nothing in these terms limits any liability that cannot be limited under applicable law.

9. Privacy

We handle your personal information as described in our Privacy Policy.

10. Intellectual property

The content of this website, including text, logos, photos and videos, belongs to Intracity Venki Tours & Services LLP or is used with permission, and may not be copied or used for commercial purposes without our written consent. Some photos are licensed from third parties as listed on our Photo Credits page.

11. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

12. Changes to these terms

We may update these terms from time to time. The updated version will be posted on this page with a new “Last updated” date.

13. Contact us

Intracity Venki Travels (Intracity Venki Tours & Services LLP)
No. 236, Ground Floor,
Karthik Nagar, Behind HDFC Bank,
Outer Ring Road, Marathahalli,
Bengaluru, Karnataka – 560037
Phone: +91 99165 15672
Email: info@intracityvenkitravels.com